Privacy Policy

Please read this document carefully. By accessing or using the Health Med MD platform, website, or services, you acknowledge that you have read, understood, and agree to the terms set forth below. If you do not agree, please discontinue use of the platform.

This Privacy Policy explains how Health Med MD (“Health Med MD,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website, mobile platform, or use our telehealth services (collectively, the “Services”). This Policy applies to all users of the Services and is part of our broader commitment to safeguarding your personal and protected health information.

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use the Services, and information we obtain from third parties.

1.1 Personal Information You Provide

• Account information: name, email address, telephone number, date of birth, and mailing address.
• Identity verification: government-issued identification and, where required, proof of address.
• Payment information: billing details processed through our payment partners. We do not store full card numbers on our servers.
• Communications: the content of messages, intake responses, and correspondence you send to us or our providers.

1.2 Health Information

When you complete an intake form, request a consultation, or otherwise engage with our medical team, we may collect protected health information (“PHI”) including your medical history, current medications, height and weight, body mass index, weight-loss goals, and treatment preferences. This information is collected to enable our licensed providers to evaluate your eligibility and, if appropriate, prescribe and manage your care.

1.3 Information Collected Automatically

• Device and usage data: IP address, browser type and version, operating system, device identifiers, referring URLs, pages viewed, and timestamps.
• Cookies and similar technologies: used to maintain sessions, remember preferences, measure traffic, and improve the Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Verify your identity and eligibility for treatment;
• Facilitate consultations with licensed medical professionals;
• Process prescriptions and coordinate with partner pharmacies;
• Process payments and issue billing communications;
• Respond to your questions, feedback, and support requests;
• Send appointment reminders, care updates, and service notifications;
• Improve, personalize, and troubleshoot the Services;
• Comply with legal obligations and protect rights, safety, and security.

3. How We Share Your Information

We do not sell your personal or health information. We may disclose information to the following categories of recipients and only as necessary for the purposes described in this Policy:

• Healthcare providers: licensed clinicians involved in your care receive the health information needed to evaluate and treat you.
• Partner pharmacies: prescriptions and the information required to fulfill and ship your medication are shared with certified partner pharmacies.
• Service providers: vendors that support our operations—such as payment processing, hosting, analytics, email delivery, and customer support—under written agreements that require them to protect your information.
• Legal compliance: where required by law, court order, or to protect the rights, property, or safety of Health Med MD, our users, or others.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to the protections described in this Policy.

4. Protection of Health Information

We maintain administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of your health information. These safeguards include encryption of data in transit and at rest, role-based access controls, audit logging, and workforce training. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, as well as the right to data portability. To exercise any of these rights, contact us using the details in Section 9. We will verify your identity before acting on a request and respond within the timeframe required by applicable law.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. Medical records are retained in accordance with applicable healthcare recordkeeping requirements. We delete or anonymize other personal information when it is no longer necessary for the purposes described in this Policy, unless retention is required by law.

7. Cookies and Tracking Technologies

We use cookies and similar tools to operate and improve the Services, remember your preferences, and understand how the platform is used. You can manage cookies through your browser settings, though disabling them may affect functionality. Where applicable, we obtain your consent before placing non-essential cookies.

8. Children’s Privacy

The Services are not directed to individuals under 18, and we do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

• Email: privacy@healthmedmd.com
• Phone: (555) 123-4567
• Mailing address: Health Med MD, Florida, USA

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated through the Services or by direct notice where appropriate. Continued use of the Services after a change takes effect constitutes acceptance of the updated Policy.